Technology business reviews, or TBRs, are among the most valuable tools you can use to check the health of your business. These reviews give a clear assessment of your company over the previous 90 days or so. You can use them to improve the weaker aspects of your business.
If you do not have a managed service provider and are handling all your IT internally, then you must conduct your TBR as well, which may not be an easy task, as you will quickly see. If you have already partnered with an MSP to handle your company, they will provide TBRs. The question is whether your MSP is giving you an accurate and unbiased review or not.
How an MSP Provides TBRs for Your Business
When you hired your managed service provider, it was to help you with many of the IT-related processes in your business. As well as manage routine system procedures so that your in-house staff could concentrate on the core of your business. During the TBR, your MSP will present how their services have impacted your business.
The MSP will do this with summaries of how each aspect of the business has performed. They might use quantitative analysis to illustrate how well or poorly the business has performed. The MSP will highlight the areas that need attention and the areas that are in good shape.
What to Expect in Your Review
The technology business review is your chance to put your business in the best possible position for continued growth and success. At the same time, it also functions as an evaluation of how your current IT provider has been able to help you achieve your business goals.
Some of the standard inclusions that you can expect in your TBR are as follows:
Review of Goals Achieved
Based on the goals and KPIs agreed upon when you hired your MSP, they will present a list of which ones have been achieved and a summary of how they accomplished them.
Assessment of Performance
The provider will also give you an overall assessment of their performance by scoring all the individual aspects that they manage for your business. Such as hardware, network security, cloud-based services, inventory, and more.
Presentation of Strategic Challenges
The TBR will alert you to the areas of your business that need special or urgent attention. If any items are at risk, they will be included in the challenges section of your business report.
Important Actions to Take after Receiving Your TBR
Upon receiving your TBR from your MSP, go through it thoroughly and use the evaluation to make your business run smoother, increase customer satisfaction, and ultimately drive more profits.
If there is constant and sizeable growth, your MSP must be doing a good job.
When your Account Manager reaches out to schedule your TBR, be sure to book a time!
Contact us today if you would like to partner with us in your success and magnify your business with modern technology.