When your network is down, or your computer is not responding, chances are it’s happening at the worst possible time. It’s then that 24/7 tech support is worth every penny you’ve ever paid for it, and more.
Sure, it’s nice to be able to call someone to walk you through the latest update to a program you use frequently, but it’s those times when a client is breathing down your neck, or the president of the company is waiting for a report five minutes ago, when Magnitech Solutions 24/7 tech support shines.
We are committed to providing businesses with world-class, virtual IT support, whether you are located next door, or across the country. We are unique in an industry filled with companies that are all-too-often more interested in billing than in understanding your company and what you need.
Why We Are Unique
Our core values—team, training and culture—set us apart and make it possible for us to deliver not only a much-needed service, but an experience that earns your confidence in not only our skills, but has you reaching out again and again, knowing you will talk to someone who is able to keep calm in a crisis, who understands your business, and who seems to be able to work magic with a keyboard.
We know that it takes a team to build success. No individual can do it on their own. Sure, our team works together, but we build a team together with you, something we believe is critical to achieving success.
When it comes to training, Magnitech technicians have individual expertise, as you would expect. However, we take it a step further and cross-train colleagues to reach our goals of complete understanding and competency.
Our last core value, culture, means we are dedicated to building a strong, positive culture at Magnitech. This results in the best possible experience for our customers.
Why Should You Outsource IT Support
Aside from the obvious benefit of not having to take on work in a field that is not in your field of expertise, there are many benefits to outsourcing IT support.
“An in-house IT support team incurs quite a lot of expenses, from training to equipment purchases, upgrades, and maintenance,” says Business.com. “This makes it hard for companies to track and manage their finances… An outsourced IT support team, on the other hand, apart from being able to solve IT-related problems quicker, can also give you a more consistent and controlled monthly expense that only increases as your company grows.”
Keep your focus: Outsourcing your IT support team allows you to focus on what really matters—your business—and keeps you from wasting time and having to worry about why your technology isn’t working the way it should. Let the experts in that field do the worrying, and the fixing, for you.
Make sure you are secure: Hiring a remote IT team will save you any worries about keeping your data safe. Business.com, noted, “Security breaches often come from unscrupulous hackers using a mix of social engineering and other black hat techniques to steal confidential data. Fortunately, IT companies, having studied and dealt with a lot of attacks from these hackers, are more familiar with their techniques, and therefore have faster and more efficient ways to deal with the security issues of your company.”
Experience matters: Having an experienced IT team means they have a wealth of experience and training to deal with anything that pops up. They can find and deal with issues faster and help users to quickly get up and running.
They protect your company: When disaster strikes—a flood, fire, or cyber attack—an experienced IT team is worth its weight in gold. Instead of facing the worst-case scenario of having to shut down operations indefinitely, an IT support team can help you get your business back up and running quickly.
We are always available, 24/7. Our technicians proactively monitor your network. If we find an error, we will fix it. If you need help desk support, we provide it. If attackers come along, we will be your defense. Managed IT services is the only realistic path to reliable infrastructure and advanced technology.
Find out how easily we can become a part of your team, letting you get back to what you do best, running your company and winning over new customers.